SHIPPING POLICY

At Jellycat, we aim to provide a clear and reliable shipping experience for every order.

ORDER PROCESSING TIME

Orders are typically processed within 1-3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

SHIPPING TIME

All orders: 7-15 business days

Delivery times are estimates and may vary due to carrier delays, customs inspections, local holidays, weather conditions, or other circumstances outside our control.

SHIPPING FEES

Shipping cost will be calculated at checkout.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow 2-5 business days for tracking to update after the package has been shipped.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address is complete and accurate before placing your order. Jellycat is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer. If you notice an address error after placing your order, please contact us as soon as possible. Email: [email protected]

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, or local fees depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

LOST OR DELAYED PACKAGES

If your package has not arrived within the estimated delivery period, please contact us with your order number. Email: [email protected] We will help check the shipping status and work with the carrier where possible.

CONTACT INFORMATION

If you have any questions about shipping, please contact us: Store Name: Jellycat Email: [email protected] Business Address: 334 PARKWOOD DR CRANBERRY TWP, PA 16066 United States